I just had my first experience using my warranty. Last week I jump into my Corvette to go for a ride when I started it I had gotten an ABS light. I tried everything the manufacture book suggested but no joy. So I took it to the dealership to find out what was wrong, they said it was the ABS electronics system and it would cost $3,500 for the repair.

The repair center didn't have much faith in you guys paying the Bill! Well they only had to replace 1 component in the system which cost $1,300 instead of both. I am pleased to say that Warranty Direct took care of the bill.

Thanks and hopefully I will not need anymore assistance.

John Mikelaitis

We wanted to send a note to let you and your superiors know how much we appreciated your professionalism and assistance today. This is the first time we had to use our extended warranty and our dealership gave us incorrect information. However, you took the time to research our coverage and to discover the dealer had not filed a claim. We would not hesitate to recommend Warranty Direct to our friends and family. Thank you again for all your help.

John and Cherre Cecere

All I can say is wow. This is one of those, I told you so letters that my wife is making me write. She broke down last week and had the opportunity to use your warranty for the first time. She called the 800 number and a tow truck was there in 15 minutes. A call from the dealer and repairs were done and then paid for. The whole process was smooth and effortless. You and your company are to be commended. I told my wife she was nuts for buying a warranty on the Internet and now she'll never let me live it down.

By the way, the repair cost was 70% of what we paid for the warranty and still have over 45,000 miles of coverage.

Humbly:
James and Heather Prendergast

Boy, did you all live up to your promises. I can't tell you the fights I had with my husband over purchasing your warranty and not the other ones on the Internet. You were a little more expensive but well worth it.

Last week my car died and I was frantic. One call for roadside assistance and a tow truck was there in 15 minutes. My dealer estimated the repair at $1,150 and I told him I had a Warranty Direst plan. He rolled his eyes and said, "OK, I'll try them". 10 minutes later he said you all would pay for it and even gave me a rental car for free. My plan cost me $1,250 and still has 2 years to go. It has been well worth the investment. It's nice to see a company that delivers on what they promise.

I am so glad I listened to Keith and bought your plan.

Warmest wishes,
Candace

Just returned home after my first claim with Warranty Direct. My dealer was very pleased with the process and the speed at which authorization and payment were made. He mentioned that other warranty companies did not live up to that. I was skeptical at first but am now a believer. Count on me recommending you to others.

Regards, Joe Dimarello

Good Thursday Morning. In my profession I expend a great deal of time diffusing complaints and negative situations. However, the opposite is true of the impetus behind this e-mail. Earlier this year I called your company with questions about an extended warranty for my boat. I was put in touch with Frank Krueger. My call was for my education about the extended warranty program. However, due to Frank's professionalism I purchased the plan by the end of the call. 

Several days later, I had more questions and called Frank. He was polite and epitomized customer care. Yesterday, I needed to call Frank as I have had a malfunction on my boat. I sent Frank an e-mail asking for info on the process to make a claim. Within one hour I had a reply from Frank with explicit instructions on how to process my claim. If our company ever had a team of "Franks" our customer care woes would be greatly reduced.

If Frank ever decides to vacation in the St. Petersburg, Florida visit I will be putting on my recruiting hat to get him on board as a member of our team! Feel free to contact me at this e-mail address or the phone number listed below if you would like to discuss this matter in greater detail. 

Carl S Director of Human Resources 
(company deleted) 
(phone deleted) 

I normally do not write letter such as this, but the superior and HONEST service I received with your company deserves recognition. I had narrowed my choice down to Warranty Direct and one other competitor. After careful research, I discovered that the plans were identical, except some roadside assistance benefits. However, your price was better by more than $200. In fact, your roadside benefits were superior as well, despite your competitor telling me otherwise. I will be purchasing your warranty in September and am confident that I will continue to receive the same professional and honest service in the future.

Joe M.

How refreshing it is to deal with an organization that is honest, ethical and responsive. I sent 5 inquiries via email and all were responded to within the hour. Your web site contained all relevant information (your competitors do NOT) to help me make this major purchase. Mr. Downs, your staff took the time to answer many , many questions, helped me compare your plan with those of your competitors and earned my business. I would not hesitate to recommend you to others, which I have already done. 

Robert D.